Website Privacy and Security Statement
This is AMERIGROUP Corporation’s website privacy and security statement, effective November 15, 2007.
How to Contact Us
We can be reached via e-mail at compliancenotificat@amerigroupcorp.com or you can reach us by telephone at 757-490-6900. Our mailing address is:
4425 Corporation Lane
Virginia Beach, Virginia 23462
Personal Information and Privacy
For each visitor to our website, our web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail; aggregate information on what pages consumers access or visit; user-specific information on what pages consumers access or visit; information volunteered by the consumer such as survey information and/or site registrations, name and address, telephone number; and member- or provider-specific identifiers such as member or provider ID, TIN, etc.
The information we collect is used to customize the content and/or layout of our page for each individual visitor. It is also used to notify consumers about updates to our Web site, and is shared only with agents or contractors to assist in providing support for our internal operations. The information is disclosed when we are legally required to do so at the request of governmental authorities conducting an investigation to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website. The information also may be provided to a successor entity in connection with a corporate merger, consolidation, sale of assets, or other corporate change respecting the website.
Upon request, we provide site visitors with access to 1) financial information (e.g., provider claims payment status) that we maintain about them, 2) transaction information (e.g., dates on which claims are submitted or paid) that we maintain about them, and 3) contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information and can have this information corrected by calling us as the above telephone number or by visiting us at www.amerigroupcorp.com.
Cookies
Cookies are fragments of text sent by a server to a web browser and then returned unchanged by the browser each time it accesses that server. Cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences. We use cookies to record session information used to monitor usage patterns and identify repeat users.
Ad Server Companies
We do not partner with or have special relationships with any ad server companies.
Security
When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. We have appropriate privacy and security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site, and we utilize 128-bit SSL encryption for transfer of secure information.
Changes to This Policy
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes. We will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back on our website periodically.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or telephone number.